Customer Service Rep
|Title:||Customer Service Rep|
DescriptionSun Devil Fire and Security is a leader in the fire protection/equipment market in Arizona. We have been in business since 1986 and are locally owned and operated. We sell, install, and service fire alarm systems, fire sprinkler systems, fire extinguishers, emergency and exit lights, restaurant fire suppression systems and backflow prevention devices. We have three locations throughout Arizona providing service to the entire state. Our main office is located in Phoenix. We are currently looking for a Customer Information Center Admin Assistant in our Phoenix Office. This position requires a candidate who is a dependable team player with enthusiasm, a positive attitude and understands the importance of professionalism. This candidate is expected to provide administrative support, can answer a multi-line phone system, screen and direct incoming calls, and data entry. This position also provides administrative support to other members of the team and must be able to prioritize and manage multiple projects. Other responsibilities include, but are not limited to: 1. Answer questions or complaints and resolve or direct to appropriate team.2. Extensive Data entry of invoices. 3. Prepare work orders from phone calls, bids, and customer work form.< 4. Provide support for technicians, lobby walk-ins, special projects, and mail sorting. 5. Other duties as deemed necessary. 6. Manage High volume incoming service calls.
SKILLS & REQUIREMENTS:
Attention to Detail Strong Communication Skills Takes Initiative Professional Enjoys Teamwork
High school diploma or equivalent required
3 + years of Customer Service experience with multi-line phone systems
1 + years of administrative assistance experience.
Ability to maintain confidentiality demonstrate good judgment and
Expert in Excel.
Proficient in Microsoft Office Software - Word and Outlook also Database naviagation proficiecy.
Strong willingness to lend a hand with any administrative tasks and a true team player!
Excellent verbal communication skills & conflict resolution skills.
Previous Service Environment highly desirable..
Ideal Candidate will be able to work in fast paced environment.
Successful completion of a background check and drug test are requirements of employment.
Sun Devil Fire & Security is an Equal Opportunity Employer.
We offer employees a comprehensive benefits package that includes: Medical, Dental, Vision, Life, STD, LTD, 401(k) and paid holidays and paid time after three months of employment.
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This opening is closed and is no longer accepting applications